Contact
Every message is answered by someone who can actually resolve it, within one business day and often the same day. If something is wrong with an order, email [email protected] before your bank. We can nearly always fix it faster than a dispute can be opened.
Hours
Monday to Friday, 9:00am to 5:00pm CT. Every message is answered within one business day. Weekend messages are answered Monday.
Returns
Returns, shipping questions and anything about an order go through email. We authorize the return and send a prepaid label, so there is never anything to post to us unprompted.
Charges on your statement
Charges from this store appear on a statement as TRUEPHUSA. If that is what you are looking at and you are not sure why, email [email protected] with the amount and the date. We will identify the order and resolve it, usually within the same business day.